WHAT OUR CLIENTS SAY

Hello Carlos,

Just got back to the office, and so sad that our most amazing trip is over – now back to work!!!

We had such a wonderful fam trip, and I learnt and experienced so much about the Costa Rica’s nature, wildlife, outdoor activities, and you really put together a fantastic trip for me taking in the top highlights of the best routing, hotels, tours, everything…I can’t wait to tell my clients and friends that they just HAVE to go to Costa Rica!!!

Our highlights included rafting on the Pacuare – so glad we did the raft out, as it was more beautiful and exciting on the way out than in! – the hot springs at Tabacon – so relaxing! – and the snorkel/kayak tour at Manuel Antonio, along with all the colorful wildlife we saw at Manuel Antonio and in Osa. We thought our favorite hotel experience was El Silencio – the suites were so luxurious, the cloud forest so pretty, and we thought the food and service there was the best on the trip – and then we got to Lapa Rios and just fell in love with the property, the surroundings, the guides and everything – what an amazing destination experience, and we have you to thank for planning it last as that was the real highlight of our trip! It took a little getting used to wake up to our natural alarm clock at 4:30am with the howler monkeys, but this morning we were so sad to wake up instead to the annoyingly loud cars and motorcycles!!! I LOVED Lapa Rios, and can’t wait to tell everyone about how special and amazing the hotel is as a magical destination experience!!!

Thank you SOOOO MMMMUCCCHH Carlos for the incredibly amazing fam trip! Your team throughout was all excellent – guides, drivers, vehicles – and you really did an excellent job at planning the trip details with the routing and pacing (we wish we had an extra night at Lapa Rios…next time!) and the hotels you booked for me were all really amazing to the best! And we don’t say this about every country we travel, but we had such a great trip, that Costa Rica is definitely a country we would love to go back to. It was so much more amazing than we thought it would be, thanks to you and your amazing team!

Muchisimas gracias Carlos – you are REALLY THE BEST, and I join Jessica in confirming to the office that we can confidently send our clients to you, as we know you will take extra good care of them, and they will have a great trip with you. I really look forward to working with you and sending business your way, and to have our clients experience the beauty and magic of Costa Rica with Travel Excellence!

My best,

Glenn,

Thank you for all of the travel arrangements that you made for our family vacation in Costa Rica. Everything was wonderful and amazing! The transportation was always on time and the drivers and tour guides very professional, knowledgeable and safe. The hotel in Arenal was beautiful and the food was excellent. We enjoyed all of the tours and would recommend them all to others that travel to the Arenal area. The weather was perfect – we were lucky to see the top of Arenal several times and only had rain one afternoon!

We also enjoyed Tamarindo – this was an excellent beach with lots of fun shopping and tasty restaurants. The hotel was comfortable – a few minor problems with the air conditioning and water but the hotel staff did well to help us with these issues. We thoroughly enjoyed both the snorkel sunset sail and the river trip and again would recommend these activities to anyone who visits the area.

Buenas tardes/días Vanesa,

No quiero dejar pasar más tiempo, para daros las gracias por el excelente trabajo realizado por tu equipo, en especial, Dinhora, Hilda y por supuesto Marlon (Tenía todo absolutamente controlado), en todo momento han estado encima de que todo saliera perfecto, implicados al máximo y formando parte de un mismo equipo, algo que verdaderamente es de agradecer.

Cómo supongo te habrán contado, el Cliente termino extraordinariamente contento, tanto con el destino, cómo con la organización, que sin duda sin vuestra ayuda no habría sido posible.

Todo vuestro equipo ha estado a una grandísima altura, incluso las dos personas que me ayudaron en el Hotel Marriott con la entrega de regalos, (Anna y Julia) se que son personas en prácticas, pero estoy seguro que con vuestra formación y la gran aptitud de ellas, serán unas excelentes profesionales.

Felicidades de verdad por vuestro fantástico equipo, y por supuesto cuenta con nosotros para vender vuestro destino y por supuesto, iremos de la mano, con gente como vosotros, siempre garantizaremos el mejor servicio, nos habéis facilitado enormemente la organización del viaje.

Muchas gracias y Enhorabuena de nuevo por tu magnífico equipo y excelente trabajo.

Un fuerte abrazo.

Hi,
My wife and I have just ended an excellent tour of Costa Rica (booked via Audley Travel) and we just wanted to say thank you to the Travel Excellence team for all your hard work in arranging our tour. I have worked in the travel industry for the past 30 years and am extremely impressed by both the efficiency and courtesy of your service. the time-keeping was immaculate for the transfers and touches such as a courtesy call half-way through the trip greatly appreciated.

Congratulations – and thanks to everyone who was involved in the arrangements for our holiday!

Thanks, Ale.

You did great work on this tour. I think it was hard, but you did well. I know the group for next year will be much easier. You have good people who care about the group.

Kind regards,

Silvia, just back from the US and Costa Rica, and wanted to thank you for the Excellent service again for our holidays.

Everything went off perfectly, all the picks up on time, and very proficient and agreeable drivers.

Our American friends were impressed with all the plans.

The holiday was perfect, and we saw a different part of CR this time, so we now know where we want to go (and stay longer) when we come back.

Thanks again for the excellent service.

Hi Carlos,

I hope you are well.

I wanted to send a quick email to say how helpful Marco has been in Patricia’s absence. My clients Metzler & Iannotti were very discerning and made many last minute changes to their booking.

Marco made the changes with efficiency and enthusiasm and ensured these very important clients’ trip ran smoothly.

Please pass on my thanks to him.

Kind Regards,

Hi Silvia,

I wanted to let you know that we had a fabulous trip, and we owe it all to your outstanding work. Everything you booked was tremendous, we liked all the hotels, the tours were wonderful and the trip went like clockwork. Barbara and my daughter could not stop talking about how great the trip was and how much we all loved Costa Rica. If you ever need a reference, please let me know, I will be pleased to write it.

Thank you again, and I hope we have the opportunity to work with you again in the future.

All the best,

I am writing to the company Travel Excellence for the most wonderful way in which our recent tour in Costa Rica was handled through Travelbag.

Every driver was punctual, courteous, well informed and helpful from Henry meeting us at the airport on arrival, which is a very important point of contact when you arrive in a new destination, to Danny that took us back for our departure, and we would like to extend thanks to all staff we had contact with, each and every one was brilliant.

We really had a wonderful time and enjoyed Costa Rica and have no hesitation in recommending Travel Excellence..

With thanks
Pura Vida

Dear Mr. Blanco / Dear Mr. Zárate,

I would like to take this opportunity and thank you for the unique experience that your travel agency offered to 2 guests of our company who travelled to Costa Rica from November 26th to December 4th. Our travel agency is based in Athens, Greece (far away from Costa Rica) and although we deal very often with honeymoon couples, it has been the first time that we proposed Costa Rica as destination to a couple.

Our clients returned on Monday and we had a long discussion concerning their trip. Above all, I would like to personally thank Mr. Carlos Quesada who assisted me with the organization of this difficult trip. I would like to underline that Carlos is an exceptional professional who really loves his job and this is very obvious from the way he handles his requests. He is extremely helpful, reliable and client service oriented, which is something that is not found very often in our industry.

As Costa Rica has been an undiscovered destination for me, I managed along with Carlos’ constant support, to organize an unforgettable trip for our clients. I am sure you can understand how important is to receive only positive comments from your clients. I feel that Carlos has strongly contributed to the success of this trip and therefore I would like to say a big THANK YOU for the professionalism of Carlos and of your travel agency.

Our clients described Costa Rica as a paradise and we will be definitely proposing Costa Rica to other guests as well, without second thoughts. Thank you very much and we will be delighted to send more Greeks to your beautiful country. With kind regards,

Dear Glenn,

Trip was excellent. Mario and Max were a great team. Max was always safe and quick on the road unlike some other tour bus drivers we saw on the road. Mario is an excellent guide – very knowledgeable and always on top of things. He’s a great guy and kept everyone entertained and even paid special attention to one of our members when she sprained her foot. We called them the costa rican M&M. Hard on the outside but sweet on the inside.

The itineary worked out nicely as we did try to pack alot of activities into a short time. The pace was busy but manageable. We maximized on the fun and used the night to travel between destinations was acceptable by everyone.Sad to go home as it is 8 degrees Celsius here and raining. ITS COLD.

Everyone wants to come back already and so i will be bugging you again in a few weeks.

Talk to you then.

To all:

Just wanted to say a special thanks to everyone at KI and Travel Excellence for a FANTASTIC Costa Rica tour! We got back late Saturday night after an unforgettable experience. Your hard work is greatly appreciated! The hotels were excellent, the food was first-rate, the venues were great. Our students loved it.

What made this tour outstanding—and eminently repeatable in a few years—was our driver Jose and our tour guide Juan Carlos. In particular, I have never had a tour guide that was so informative, so helpful and warm, and whose love of discovery was infectious. His knowledge of the flora and fauna of his country was encyclopedic, and you simply can’t fake his kind of love of learning! When we repeat this trip, we will be requesting him again!

We must work on securing him with a number of high school choirs AND cross-crediting it with their respective biology teachers, because this tour was SUCH a learning experience. I may try a similar scheme with our Biology Department here when the time comes.

Finally, our concert experiences were unforgettable, and it was a thrill to sing for such a worthy cause as Proyecto Daniel. Everybody won.

Thanks again!

Hi Glenn,

Buenas tardes:

Soy Mª Teresa Abengozar Sierra recientemente he viajado con su mayorista a su pais Costa Rica, concretamente del 5 de noviembre al 21 de noviembre de 2010, eramos un grupo de amigos de 10 personas, mi mensaje es solamente para hacerles saber lo estupendo que ha sido el viaje, somos un grupo que lleva viajando muchos años a distintos paises y puedo asegurarles que ha sido uno de los mejores viajes que hemos realizado, no solo por lo preciosa que es Costa Rica, sino tambien por lo bien que ha estado organizado y sobre todo por el magnifico trabajo que ha realizado el guia que nos ha acompañado (Allan Vargas Gomez) y el conductor del bus (Alex Villalobos), ambos son dos estupendos profesionales que han realizado su trabajo magnificamente, con amabilidad y disposición en todo momento, además de habernos transmitido el entusiasmo que sienten por su pais, quiero agradecerles que mantengan profesionales de este gran nivel y no duden que recomendaremos a todas nuestras amistades su agencia y su pais, que no solo es bonito por sus recursos naturales, sino también por la amabilidad y bondad de su gente.

Muchas gracias por todo y un cordial saludo.

Hi Glenn,

Hope you are keeping well.

I just wanted to say thank you very much for arranging us such a wonderful holiday for us in Costa Rica. Everything worked out so well, including having to rearrange the rafting because of the rain in La Fortuna. Thank you also for changing the time of the transfer back to San Jose airport on Friday morning. We arrived home to the UK safely on Saturday morning.

We will be recommending Costa Rica as a holiday destination to all our friends, for it’s beautiful scenery, wonderful wildlife and very friendly people.

We are still looking through all our photographs but the happy memories are with us already.

Thank you once again.

Best wishes

Dear Carlos,

I’m sure you don’t remember me but we met a couple of times when I was working for Kuoni. I have recently returned from an escorted tour holiday to Costa Rica which I booked through Archers in the UK, with yourselves providing the ground services and just wanted to write and let you know how fantastic the experience was. The itinerary was well thought out and, while visiting the major highlights, also minimised the time spent on the coach. The hotels were of good quality, and while some could have been more centrally located I guess it is not always possible to fulfill both criteria. Staying two nights in each location allowed more time to relax as the tour itself was fairly packed.

I would like to draw special attention to the efforts of tour guide Diego Velasquez who accompanied us throughout the tour and also our driver Will. Both were complete professionals throughout, being on hand to provide any assistance needed and answer a constant stream of questions as well as being able to spot wildlife which to me seemed invisible to the naked eye!

Diego was the perfect tour guide, combining friendly humour and jokes with attention to detail, professionalism and excellent knowledge – traits that are not always combined in one person!

Will was always on time with the transportation and was ever friendly, funny and helpful even after some long days of driving. There was a great dynamic between the two and this added to the atmosphere and humour of the tour. Once again thanks for a great holiday!

Best regards and enjoy WTM if you’re attending! Georgina Keefe