WHAT OUR CLIENTS SAY

Hello Carlos

Graeme and I wanted to send an email to thank you so much for arranging such an amazing honeymoon for us in Costa Rica. We had a fantastic time and all the arrangements you had set up ran perfectly and all the drivers we had were friendly and professional. All the accommodation we stayed in was also fantastic and we had a lovely time experiencing different places.

Costa Rica is a beautiful country and we had a truly amazing time. The Pacuare Lodge in particular was a completely unique experience and we loved it. We also really appreciated you calling us and checking everything was ok.

Thank you so much for everything and we would love to come back to Costa Rica one day!

Best wishes,

Dear Nick.

We thought we must get in touch to say a huge thank you for all the arrangements for our trip to Costa Rica, which exceeded our expectations in every way! Travel Excellence certainly lived up to their name, with their efficiency, their helpfulness and the drivers who acted as very good ambassadors for their country. The time spent in long drives with them became a very big part of our enjoyment as we were able to chat with them and find out so much about the country and its way of life (something we wouldn’t have had the opportunity for in a big group).

We found the hospitality in each of the lodges very welcoming, some standing out even more than others.

Thank you again – we shall certainly recommend Costa Rica and Veloso Tours.

Best wishes,

Below is a copy of an email I have just sent on returning from your wonderful country.

Dear Sir/Madam, we have just returned from this excellent tour and wanted to say how much we enjoyed the country. Our Tour Director and Guide, Alex Castro was exceptional. He was ably assisted by our driver Luis and nothing was too much trouble for either of them.

Alex was very knowledgeable on all aspects of Costa Rica, it’s people, history and especially bird and wildlife – he really made the country come alive to our group. His ability to spot and identify birds and animals ensured that we saw many species – around 130 in all. Our driver Luis also proved to be a good ‘spotter’ as well as driver and they made a good team. In Tortuguero, Alex had requested the services of Marvin at Pachira Lodge and their combined expertise was a revelation to the whole party.

Alex and Luis are wonderful ambassadors for both Costa Rica and Travel Excellence and also, by association, Archers. We shall recommend this holiday to our friends.

Yours faithfully,

We have just returned from Costa Rica having spent three weeks organised by you for us in conjunction with Trailfinders. I just wanted to thank you for your excellent service.

Apart from the one taxi driver that I have already spoken to you about and which wasn’t your fault the whole holiday was a complete success.

All hotels were excellent,all transfers and transport were carried out smoothly,all tours and trips were very enjoyable and all contacts were friendly and helpful.

Thank you very much for all your help.

Buenas tardes,

No nos cabe duda de la calidad de personal de Travel Excellence y les agradecemos por todo el apoyo brindado a la comunidad de San Rafael de Peñas Blancas.

Hoy los niños no tuvieron lecciones debido a un evento de la regional, sin embargo la escuela estaba llena, como cualquier otro dia lectivo. Los niños compartieron mucho con sus visitantes.

Nos parece digno de compartir lo siguiente:

Hay una niña de segundo grado que tiene problemas (algo muy similar al autismo) e involucrarla en las actividades diarias de la escuela es casi imposible. Ella requiere ser atendida individualmente y justamente mi hermana es quien se encarga voluntariamente de ayudarle dos veces a la semana.

La primera ves del año, cuando Alex Castro vino, ella no dijo una palabra, pero la vimos acercarse a la sala de eventos. Hoy en la mañana cuando les comentaba a las compañeras que Alex vendria de guia, la niña fue a su casa a alistarse y se decidio a bailar muy sonriente, nos dijo que estaba feliz en la actividad y se le notaba!!!.

Nunca antes habia bailado y lo hizo muy bien. Ella se trajo al hermanito y lo puso de acompañante de baile. Eso fue un gran logro!

Por supuesto sabemos que todos los guias de su empresa son excepcionales, pero que lindo hoy resaltar nuestro agradecimiento hacia Alex, por mostrarse tan abierto a vivir la actividad cultural de la misma manera que la viven los niños nuestros. Se le nota que disfruta lo que hace. Una maestra dijo que si la sicopedagoga la hubiera visto, no podria creerlo!!!

Cosas que pasan, aveces un lindo gesto hace una gran diferencia y nos queda claro que interactuar permite a los niños de la escuela San Rafael ser niños diferentes, con una perspectiva muy amplia.

Tuve la oportunidad de manifestarle a Alex lo acontecido y quise enviarles este mensaje de agradecimiento, por hacer posible tantas cosas buenas por aqui.

Hi Adriana

Just a note to let you know we all had a brilliant time on this trip and everthing went to plan apart from seeing some of the birds that we wanted but that always gives me a good excuse for visiting again.

I have now come down to earth and getting over jetlag and adjusting to the cold temperatures back in the UK and starting to sort through all the amazing photos that I was able to take.

Thanks for all your hard work putting this trip together for me.

I would also like to say that Hector our guide and Mario our driver were excellent as were all the Hotels/Lodges that we stayed including all food – BRILLIANT.

I will get in touch with you when I intend visiting next.

THANK YOU.

Best Regards,

Hello Glenn

Thank you very much for great travel experience with your travel agency. The trip was excellent (so yours name brand name is true J).

Everything was perfect. We are in love with Costa Rica. Btw, Merry Christmas and Happy New Year.

Best regards,

Catalina,

Tour guide asked us to send feedback on vacation (7 Dec – 16 Dec)

Trip was excellent. Hotels were from good to excellent. Transfers were extremely well handled with all collections extremely punctual and the drivers were so courteous and well informed. Tours were excellent and all guides were extremely knowledgeable, friendly and courteous. Tour guides were amazing, they showed good knowledge of country, flora and fauna and showed their love of CR. All drivers were professional and were quick to point out sites of interest, wildlife etc. I cannot fault the trip and we would readily use you again and recommend you to others. Top marks. We loved Costa Rica and can’t wait to come back.

Glenn,

I had a great trip! Thank you for setting everything up. It rained a lot, but I knew that might happen when I decided to go to the Caribbean side in November. It didn’t stop me from taking a great hike in Cahuita (where we saw lots of animals) or from enjoying Tortuguero. I live in Los Angeles where it never rains and the weather is always good, so it doesn’t bother me if the weather isn’t perfect when I go on vacation.

Tamarindo was hot and dry and beach was fantastic. The day trip from there to Granada, Nicaragua was very interesting. In Tamarindo, the Hotel Diria was very nice (being right on the beach was fantastic), but they are doing some construction on the hotel right now. You might want to ask when they will be finished for your future guests.

All of the transfer drivers were good, but Henry was excellent. He drove me to Tamarindo and taught me a lot along the way.

Hola Kattia! Ya estoy de vuelta a Barcelona y al trabajo! 🙁

Quería agradecerte todas tus gestiones, comentarte que el viaje ha sido una auténtica maravilla, todo salió a la perfección, no tuvimos problemas con nada, ni con el coche, ni carreteras, ni la gente …. un viaje redondo, perfecto!!!

Ya le he dado las gracias a Bea Rayo por el gran regalo de boda, el raffting por Rio Celeste fue estupendo y nos los pasamos super bien, los guias son la bomba, si pudieses mandar un abrazo a Manuel, Gigi y todo el equipo seria estupendo.El Canopy y los puentes colgantes muy divertidos, las tirolinas son brutales y el trato recibido inmejorable.

No se cuanto podremos volver a Costa Rica, pero nos llevamos un gran recuerdo de toda la gente, relamente sois todos PURA VIDA!!!

Espero poder contactar contigo en otra ocasión, si algun cliente o amigo quiere ir a Costa Rica seguro que lo haré!

Espero que todo te vaya genial !!

Recibe un fuerte abrazo y PURA VIDA!!!

Hola Natalia.

Bueno yo todavía paseando e inspeccionando tu bello país, hoy regresada de Mawamba, desove de tortugas y lluvia mediante, el destino fue mejor aún que mis expectativas.

Recién llegada a San José, salí a caminar con la idea de pasar por la oficina, pero el tiempo pasó tan rápido que al mirar el reloj ya eran las 19.30 hs !!, mañana parto para Manuel Antonio, de acuerdo a como vaya todo, veré de hacerme un tiempo y saludarte al regreso.

Puntualmente y lo que al Fam concierne quiero agradecer la calidez y la calidad del mismo, aunque confieso que con respecto a los servicios, parte de los mismos, antes que yo, los experimentó mi pasajero, de quien oportunamente le hice llegar mi satisfacción a Carlos Quesada, así es que doblemente satisfecha.

Dear Travel Excellence

We have just returned from our wonderful honeymoon in Costa Rica. We did not get a chance to complete the customer comments slip before we left so I hope you are happy that we are sending our feedback via email!

Our names: David Ludlow and Victoria Tilley
Date of our trip: 4th – 16th June 2012

In general our trip was excellent. We loved Costa Rica as a destination for our honeymoon. It was great to see four regions within the country and we loved the passion and knowledge of the guides who showed us the wide ranging flora and fauna.

All hotels were excellent. Our favourite was probably El Remanso in Osa … the location was stunning and the food excellent. We were made to feel so welcome. They also gave us a lovely meal with a bottle of wine on our last night in honour of it being our honeymoon. Grano de Oro in san Jose was very comfortable … we were only there for a few hours as we had an early start. They were very welcoming also at Aninga lodge in Tortuguero. We appreciated the special cocktail served in a decorated pineapple for our honeymoon. Great to have all meals included. Great tours included. Arenal Springs was very well appointed. Comfortable room and great facilities … shame it was not near enough to a range of restaurants to choose from. The Trapp Family Lodge was also a little remote. Room very nice.

Transfers excellent. All very Smooth. Perfectly on time … if not ahead of time. All drivers were very helpful and kind. It was great that they often spotted wildlife that we passed. We enjoyed all of our tours. It was a bit strange that there was quite a high transfer fee for the bird watching in Osa as it was only a few km down the road and definitely a part of the tour rather than to get to the tour.

All the tour guides were excellent. They were so knowledgeable and passionate about all that we saw. We learnt so much and they clearly wanted us to have a great trip with many memories. We saw such wonderful things.

Many thanks for your services … we had a very happy honeymoon.

We would definitely recommend you.

Dear Kattia

Pura vida!

Just to let you know about this wonderful feedback from clients. Please forward this email to all the staff involved.

Have a lovely weekend,
Regards, Elena, Best at Travel, UK

Hi Elena,

Just wanted to email to say a HUGE thank you for your organisation of our trip.

We had an absolutely incredible time and all the tours, accommodation and all round trip were organised phenomenally well. Your itenary was excellent and we felt that we got excellent value for money, especially after speaking to other travelers.

We also would like to strongly commend the ground team as we felt we were being looked after at all times. And Parador was indeed fantastic!!

We will both (and I have already) be recommending your services to our friends and colleagues.

Thanks once again, and we look forward to booking with you again soon.

Kindest regards,

Hello Kattia,

My client came in this morning to show me pictures of her trip. She took about 500 pictures of her holiday; the pictures were great. Costa Rica is a beautiful country; nature is everywhere. We saw pictures of the ocean and the beach, the volcanoes, trees, flowers, animals, birds insects. It was great.

My client was extremely happy with the accommodations; she did not expect something so nice. The services provided by Travel Excellence were indeed excellent. She said she would recommend your company to anyone and Costa Rica as a place to visit. She would go back in a heartbeat.

She thanks you for everything.

Cheers,

Dear Travel Excellence Team,

My congratulations on the superior service your company provided my family on our recent trip. All of your people were punctual, very friendly and delightful. However, there is one guy I wish to single out…Henry..his charm, knowledge and enthusiasm for his job and his country was infectious. His assistance and guidance was a large part of making our trip a success.

Thank you,