WHAT OUR CLIENTS SAY

Hi Lily!

Back to work, boo! But I wanted to give you an overview of our trip!

The organization of our trip to Costa Rica couldn’t have been better planned! You did an amazing job and making this a worry-free trip for us. I know we weren’t the easiest of clients but any fears we had before leaving for Costa Rica vanished once we arrived. Our first driver explained all the vouchers and we could tell all the plans had been well thought out. He also spoke perfect English and we learned a lot about Costa Rica, its government, its history, weather, etc. The Park Hotel was clean and nice, and actually had the best food of the entire trip!

The highlight of the trip was definitely staying at the Springs Resort and Spa in Arenal. I know that was a change from the original plans, but we’re so glad we made that change. The accommodations were outstanding. The hot springs were amazing (including the fun waterslide between the springs), the grounds were gorgeous, and the Club Rio they had on the property was beyond compare. We went horseback riding the first night and the horses were so lively and fun to ride. We also toured their sanctuary and the animals were outgoing and interactive. We didn’t have time to white water raft so we definitely want to do that the next time we go back (and we plan on having you help us book our next trip)! The EcoGlide company you found for our family so we could all go ziplining was the BEST! The views were awesome and the lines were very long and high! Awesome experience, and very well organized.

I was probably most nervous about taking the small plane to Manuel Antonio but it worked out well. We arrived safely and avoided a whole day of travel. Overall, I’m glad we saw two areas of Costa Rica. I think I might have switched the trip to do Manuel Antonio first, then Arenal last, only because the Springs was our favorite part. But the tour through the rainforest was so great. I thought at first it might be kind of a boring excursion but it definitely wasn’t. We loved seeing all the wild monkeys, sloths, deer, crabs, butterflies, macaws and toucans. The time at the beach at the end was the only time we made it to the ocean so we’re glad it was part of the tour. The water was warm and beautiful.

The Parador Resort was well maintained and clean, and it had great views. My only negative feedback was that its pools were not great for kids. It had two pools for families, both side by side, and both of them were really deep. Over 5 ft deep for both. I felt like I couldn’t take my eyes off of them while they were swimming because they were having to cling to the sides of the pools. It also didn’t have any water slides or pool features kids would like. Luckily we noticed the Zip Coaster down the road and took a taxi there, and that was a huge highlight of the trip! The boys went three times, they were having so much fun.

We did arrive at the San Jose airport pretty early. The drive from Manuel Antonio only took about 2 hrs 45 minutes. We waited for 3.5 hours to board the plane. But I guess it’s better to be safe than sorry.

Overall, 5 star vacation! Thank you so much for coordinating it. We can’t wait to bring our whole family next time!

Breeanna Gordon

Cindy muchas gracias por todo, la pasamos muy bien, fue muy buena decisión usar de sus servicios y aprovechamos muy bien los días que estuvimos aca en Cosa Rica.
Gracias

Saludos
Ixca Gonzalez M.

Your company services have been excellent and very professional. It has made a positive difference to the enjoyment of our holiday having reliable transportation services.

I will be pleased to recommend you services to the travel agent I booked through so she can feel confident with continuing to engage Travel Excellence for her clients.

Regards Kym Lowery

Hi Cindy

I want to thank you so much for all your help with our Costa Rica vacation – we had a blast!!

Kristen.

Dear Cindy,

This Thank you is long over due.  We absolutely loved our vacation.  It was amazing and we really appreciated your help in
planning our trip.

Each place was unique and very great.  We have only one feedback and that was the first place that you
placed in.

They put us across the street from the main hotel and it was a 15-20 minute walk back and forth with our kids.  It
was too much for us.

But other than that we loved the trip and can’t wait to go back to Costa Rica.
thank you!!!!
Deanna Emad

Cindy,

Overall great trip! Thank you so much for helping us and spending time editing our itinerary.

We enjoyed the hike to Rio Celeste, Jaco beach, the caves, zip lining, canyonering, and the night hike. All of the transfer drivers were on time and got us where we needed to be without problems. The hotel accommodations were excellent.

The hike to arenal was boring and I would not recommend it. The day hike in the cloud forest was also a bit mundane. Hotel Pariaso was beautiful but too far from downtown for us (cab ride was cheap but we would have preferred to be within walking distance).

Thanks again for all your help and I would recommend you and your company to any of my friends!

Pura Vida!

Pete

Hi Cindy.

Just a quick word of thanks on behalf of Sylvie & I for our recent trip.

Your organisation was outstanding, sending us to places we could have only dreamt of and giving us experiences we will never forget.

Travel Excellence was truly excellent, and you are a great ambassador for the company.

Many thanks and Pura Vida!

Tarquin & Sylvie

Dr Collins from Somerset, England writes:

The service we received from Travel Excellence was first class.  They organised hotels with excellent facilities, courteous staff  and opportunities to see and enjoy the gardens, birds and animals of your wonderful country.  The drivers of the private cars we used were also friendly, informative, courteous and very efficient.  Altogether it was a memorable and very enjoyable holiday.

Thanks for fixing things up,

Sincerely,

Charles

Ciao Cindy, come stai?
Noi appena tornati da un altro viaggio fantastico, tutto è stato perfetto e volevamo ringraziarti per il tuo lavoro.
Speriamo presto di risentirci per organizzare un nuovo viaggio nel vostro meraviglioso paese…
Grazie di cuore da 2 quasi Ticos…
Pura Vida!

Giorgio e Maria Carla

Hola Cindy la bella!  Nos disfrutamos muchisimo Costa Rica. Que lindo tu pais. Y la gente es muy amable. Fue increible que todo fue exactamente como lo planeamos. Todos los transfers fueron perfectos, y todos los excursiones fueron muy divertidos y los guias fueron buenisimos.

El Tabacon es increible, y el Parador tambien. Nos gusto a todo. Tengo algunos companeros ya quieren visitar a Costa Rica. Les he dado tu informacion para que puedas ayudarles. Y nosotros queremos volver pronto. Gracias, gracias por todo. Eres la mejor!!

Matt

Thank you very much for organizing our trip at such short notice, we had an absolute fantastic time, everything was perfect. Thank you so much.
Regards
Alan Grayson

Cara Cindy,

Il nostro viaggio in Costa Rica e’ stato fantastico! I panorami, il mare, la foresta, gli animali, le persone, il cibo…veramente indimenticabili.

Grazie per averci aiutato a realizzare tutto questo con i tuoi consigli, la scelta degli alberghi e delle escursioni. Il tuo aiuto e’ stato  insostituibile.

L’unica nota forse menò positiva sono state le macchine. Erano abastanza usurate ed anche i pneumatici non erano in buono stato tanto e’ vero che noi abbiamo bucato due volte ed abbiamo dovuto chiamare il soccorso stradale (che però è stato molto efficiente). I nostri amici hanno bucato una volta e
quando hanno portato la macchina al garage dell’Alamo gliela hanno sostituita con un’altra perché hanno detto che tutte le gomme erano malridotte. Questo ovviamente non è’ dipeso da te ma volevamo fartelo presente.

Per il resto ci siamo trovati benissimo. È sicuramente un viaggio che consiglieremo a nostri amici facendo il tuo nome è quello di Travel Excellence.

De nuevo muchísimas gracias y… ¡PURA VIDA!

Hasta la próxima vuelta,

Elena y familia

Hi Cindy, many thanks for arranging an excellent trip.

Everything went really well. I have arranged an hotel shuttle to the airport for early tomorrow morning.
Many thanks I am sure we will be in touch again and hopefully meet the next time. All the best,

Eric Crowley.

Hello Cindy,

My group changed their mind about sailing today. Thank you for looking up information about that, and thank you very much for all what you did to put everything together and to plan for the whole trip.  It is very well  organized and as we expected. You have an amazing country and very nice people.

We appreciate you!

Laila Alnahas

Cindy

My family and I want to thank you for your time and support in making the arrangements for our trip. Every moment of our trip was so special. Our son who is 20 and daughter who is 18 both agreed that this was the best vacation we have ever taken as a family. We cannot express enough how the team at Evergreen exceeded all of our expectations during our stay in Tortuguero. Our guide, Eddy, was such a gracious host making sure that our departure went smoothly.

He arranged an early lunch for us before we departed that was incredible and then stayed with us until our flight departed. The meals and the atmosphere at Evergreen was perfect. The staff was so accommodating to all of our needs. Our son who is an avid fisherman wanted to fish. A staff member at the reception desk provided our son with his personal fish line and told him where the best fishing was.

We’re sad but not upset that my cold kept us from the horseback ride to the waterfall at La Fortuna. Before we left for Playa Grande, we hiked down to see the waterfall. Beautiful. Our children were also fortunate to be able to join a whitewater rafting tour thirty minutes before it departed.

This was a very special trip for us. Thank you again for your time in making the arrangements and answering our questions. The fact that you came to see us and brought a gift when we arrived in San Jose exceeded all of our expectations.

We’re wishing you all the best this holiday season and into the new year.

Phillip & Patricia Michelet